Contact Us
Email: [email protected]
We’re a small team, and we answer our own emails Monday to Friday. Leave a message any time, and someone will reply within one business day.
We don’t have a call centre or a ticket queue. Whoever replies can usually sort it out right away.
Before you email
Most messages we get are about one of three things, and you can usually sort them faster yourself:
- Your order hasn’t arrived. Check your junk or spam folder first. Our delivery emails are automated, so filters sometimes catch them, especially with Hotmail and Outlook addresses. If it’s not there, email us, and we’ll resend it.
- You need your barcode images again. They’re in the Customer Portal, free, and available for every order you’ve placed. You can download them as often as you need.
- You have a question about barcodes. Our FAQ covers the questions we’re asked most, usually in more detail than we could manage in an email.
What to include
If your message is about an order, include these for a faster answer:
- the email address you ordered with
- your order number, if you have it
- the barcode number involved, if there is one
We find orders by email address, so telling us which one you used saves time.
When to expect your order
| Product | Delivery |
|---|---|
| EAN-13 and UPC-A barcode numbers and packages | Immediately, by email |
| ISBN book barcodes | Immediately, by email |
| Barcode labels | 2–5 working days, printed and posted (UK only) |
| Sequential labels | About 5 working days, printed and posted (UK only) |
| Verification reports | 2–3 working days after we receive your packaging |
| Everything else | 24–48 hours on business days, made by hand |
Automated orders should reach you within minutes. If one hasn’t arrived, or a made-by-hand order has taken longer than 48 hours, check your junk folder and then email us.
Who you’re dealing with
We’re an authorised member of the International Barcodes Network, supplying barcodes in the UK and internationally.
More about us, or read why customers buy from us.